Refund and Returns Policy

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Introduction

At Dartler Enterprises, customer satisfaction is our top priority. If you are not fully satisfied with your purchase from www.dartlergoods.in, we are here to assist. This refund policy outlines the conditions under which refunds will be provided.

Eligibility for Refund

To be eligible for a refund:

  • Products must be returned in their original condition, unused, and free from any signs of wear or damage.
  • All original packaging, tags, and accessories must be intact.
  • Returns must be requested within 4 days from the date the order is delivered to the customer.
  • A valid proof of purchase, such as the order confirmation or receipt, is required.
  • Products returned must not have been tampered with or altered in any way.
  • Items should be returned in secure packaging to prevent damage during transit.

Non-Refundable Items

  • The following items are not eligible for refunds:
  • Customized or personalized products created specifically for you.
  • Items labelled as “Final Sale” or non-returnable at the time of purchase.
  • Products that have been used, worn, or damaged, except when found defective upon delivery.

Process for Returns and Refunds

  • To initiate a return or request a refund:
  • Contact our customer service team through the provided contact details, stating your order number and the reason for the return.
  • Our team will provide you with the necessary instructions for returning the product.
  • Pack the item securely in its original packaging to avoid damage during return shipping.
  • Once we receive and inspect the returned product, we will notify you about the status of your refund.

Refund Method

  • Approved refunds will be processed back to the original method of payment.
  • The timeline for refunds may vary based on your payment provider’s processing policies but generally takes 7-10 business days.

Shipping Costs

  • Customers are responsible for covering the shipping costs of returning items unless the product was defective or damaged on delivery.
  • Shipping costs are non-refundable, and if applicable, the return shipping cost will be deducted from your refund amount.

 

Defective or Damaged Products

  • If your product arrives defective, damaged, or not as described, please notify us immediately.
  • In such cases, we will arrange for a replacement or offer a full refund, including any associated shipping costs.

Exceptions to Refund Policy

  • Limited-Time Offers: Items purchased during promotional sales may not be eligible for a refund. Please refer to the specific terms of the promotion.
  • Gift Cards: Gift cards or store credits issued by Dartler Enterprises are non-refundable and cannot be redeemed for cash.

Exchange Policy

  • Instead of a refund, customers can opt for an exchange for a different size, color, or similar product, subject to availability.
  • Exchanges are processed after the return of the original product and inspection of its condition.

Cancellation Policy

  • Orders can be cancelled before they are shipped for a full refund.
  • If the order has already been shipped, it must be returned as per the refund process mentioned above.

Refund Timeline

  • Inspection Time: After receiving the returned product, it may take up to 5-7 business days for inspection and refund approval.
  • Refund Processing Time: Approved refunds will be initiated within 2-3 business days of approval, subject to payment processor timelines.

Partial Refunds

Partial refunds may be granted in the following cases:

  • The item is not in its original condition, with missing parts or tags, but is otherwise resalable.
  • Returns initiated after the 30-day period but within a reasonable time frame may qualify for a partial refund at Dartler Enterprises’ discretion.

Refund Denials

Refunds will not be processed in cases where:

  • Products are returned without prior authorization.
  • Items are found to be deliberately damaged, tampered with, or altered.
  • Returns are sent beyond the eligible time frame without prior agreement.

Contact Us

For further clarification about our refund policy or assistance with your return, please contact us using the details provided on our website. We are here to help and ensure your experience with Dartler Enterprises remains positive.